Free shipping to all orders

Delivery time:

• UK: 1–3 days, Next Day available
• USA: 2–6 days
• Europe: 2–4 days
• Australia: 4–8 days
• Rest of World: 3–10 days

Order before 2pm GMT for fast dispatch

Monday to Friday, excluding public holidays.

If, for any reason, you are not satisfied with your purchase, you may return your item(s) within 14 days. A return label fee applies.

We offer one complimentary exchange per order if you wish to exchange your item.

Refunds are issued to your original payment method within 14 working days of receiving your returned item(s).

For anything further please go to Returns page or contact us on customers@neous.co.uk

Every NEOUS shoe and bag is made to endure, backed by a 12-month guarantee and our lifetime repairs promise, made from durable materials and considered construction. Terms and conditions apply.

• All leather used in our products is REACH compliant.
• 72% of all leather used in our products is sourced from a Leather Working Group certified partner.
• Your purchase will be shipped in a Forest Stewardship Council certified box and a cotton bag which is certified by the Global Organic Textile Standard.
• Above all we stand for quality artisan products which will endure the life steps of our customers.
• With OneTreePlanted, a tree will be planted for every order.