SHIPPING

Complimentary Worldwide Shipping

• • United Kingdom (UK)
    Standard Delivery: 1-3 working days (Monday to Friday, excluding public holidays)
    Next Day Delivery: Next working day (Monday to Friday, excluding public holidays)
    For orders placed before 2pm GMT.
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  • United States (USA)
    Express Delivery: 2-6 working days (Monday to Friday, excluding public holidays)
    For orders placed before 2pm GMT.
    
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  • Europe
    Express Delivery: 2-4 working days (Monday to Friday, excluding public holidays)
    For orders placed before 2pm GMT.
    
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  • Australia
    Express Delivery: 4-8 working days (Monday to Friday, excluding public holidays)
    For orders placed before 2pm GMT.
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  • Rest of the World
    Express Delivery: 3-10 working days (Monday to Friday, excluding public holidays)
    For orders placed before 2pm GMT.

For orders shipped to the US and UK, any import duties are paid directly by NEOUS — they are not included in the price and will not be charged to you at checkout or on delivery. For all other destinations, taxes and duties are either included in the retail price or calculated at checkout, depending on where you're shipping to. All international orders are shipped DDP (Delivered Duty Paid), meaning you will not be charged anything further on delivery.

SERVICE PROVIDER

Once your order is shipped you will receive an email containing your DHL tracking number.

If there is any damage to goods or packaging, or discrepancy in the order, please notify the courier immediately.

Our warehouse is closed for UK Bank Holidays. Please plan accordingly as orders will not be shipped out on these dates.

All orders are processed automatically and we are unable to expedite or delay shipping times.