Privacy policy

Last updated: 17 July 2026

This Privacy Policy describes how NEOUS Limited ("we", "us", "our") collects, uses, and shares your personal information when you visit or make a purchase from www.neous.co.uk (the "Site"). Please read it carefully. If you have any questions, contact us using the details in the "Contact Us" section below.

WHO WE ARE (DATA CONTROLLER)

NEOUS Limited is the data controller responsible for your personal information. We are a company registered in England and Wales (number 10429048), with our registered office at Unit 1, 2-16 Bayford Street Unit 1, 2-16 Bayford Street, London,E8 3SE, England. For any privacy-related queries, you can reach us at customers@neous.co.uk.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you browse the Site, we also collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information".

We collect Device Information using the following technologies:

  • "Cookies" are data files placed on your device or computer that often include an anonymous unique identifier. For more information about cookies, and how to disable them, visit http://www.allaboutcookies.org.
  • "Log files" track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • "Web beacons", "tags", and "pixels" are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including card details, processed securely by our payment providers), email address, and phone number. We refer to this information as "Order Information".

When we refer to "Personal Information" in this Privacy Policy, we mean both Device Information and Order Information.

HOW WE USE YOUR PERSONAL INFORMATION AND OUR LAWFUL BASES

Under UK and EU data protection law we must have a lawful basis for processing your Personal Information. We use your information as follows:

  • To fulfil your orders: processing payments, arranging shipping, and providing invoices and order confirmations. Lawful basis: performance of a contract with you.
  • To communicate with you about your orders and respond to your enquiries. Lawful basis: performance of a contract and our legitimate interests in running our business.
  • To screen orders for potential risk or fraud (in particular using your IP address). Lawful basis: our legitimate interests in protecting our business, and compliance with legal obligations.
  • To improve and optimise our Site, for example by generating analytics about how customers browse and interact with it. Lawful basis: our legitimate interests and, where required, your consent (for non-essential cookies).
  • To send you marketing and, where relevant, targeted advertising about our products and services. Lawful basis: your consent, or our legitimate interests where permitted by law. You can withdraw consent or opt out at any time.
  • To comply with our legal and regulatory obligations, including tax, accounting, and consumer-law requirements. Lawful basis: compliance with a legal obligation.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties who help us operate our business and only to the extent necessary. These include:

  • Shopify, which powers our online store. You can read how Shopify uses personal information here: https://www.shopify.com/legal/privacy.
  • Google Analytics, which helps us understand how customers use the Site. You can read how Google uses this information here: https://policies.google.com/privacy, and opt out here: https://tools.google.com/dlpage/gaoptout.
  • Payment providers, who process your payment securely.
  • Shipping and logistics partners (for example DHL), who deliver your order and process returns.
  • Marketing and email providers, who help us send communications where you have consented.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to establish, exercise, or defend our legal rights.

INTERNATIONAL TRANSFERS

Some of our service providers are based outside the UK and European Economic Area (EEA), including in the United States and Canada. Where we transfer your Personal Information outside the UK/EEA, we ensure appropriate safeguards are in place, such as transfers to countries with an adequacy decision, or the use of the UK International Data Transfer Agreement or the EU Standard Contractual Clauses. You can request further information about these safeguards by contacting us.

COOKIES AND CONSENT

We use cookies and similar technologies as described above. Some cookies are strictly necessary for the Site to function, while others (such as analytics and advertising cookies) are only used where you have given consent. You can manage or withdraw your cookie preferences at any time via the cookie settings on our Site, or by adjusting your browser settings. Withdrawing consent will not affect the lawfulness of processing carried out before withdrawal.

BEHAVIOURAL ADVERTISING

We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you, where you have consented. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising through your account settings with the relevant advertising platforms, or via the Digital Advertising Alliance's opt-out portal at http://optout.aboutads.info/.

DATA RETENTION

We keep your Personal Information only for as long as necessary for the purposes set out in this policy. In particular:

  • Order Information is retained for as long as needed to fulfil your order and thereafter to comply with our legal obligations - for example, we keep records relating to transactions for at least 6 years to meet UK tax and accounting requirements.
  • Marketing data is retained until you unsubscribe or withdraw consent, after which we may keep a minimal record to ensure we respect your preferences.
  • Device Information collected via analytics and cookies is retained in line with the retention periods of the relevant provider.

When we no longer need your Personal Information, we will securely delete or anonymise it.

YOUR RIGHTS

If you are located in the UK or the European Economic Area, you have the following rights in relation to your Personal Information:

  • The right to access the personal information we hold about you.
  • The right to have your personal information corrected if it is inaccurate or incomplete.
  • The right to request erasure of your personal information in certain circumstances.
  • The right to restrict or object to our processing of your personal information.
  • The right to data portability.
  • The right to withdraw consent at any time where we rely on consent to process your information.

To exercise any of these rights, please contact us at customers@neous.co.uk. We may process your information to fulfil contracts we have with you (for example, if you place an order), or otherwise to pursue our legitimate business interests. Please note that your information may be transferred outside the UK and Europe, including to Canada and the United States, subject to the safeguards described above.

COMPLAINTS

If you have a concern about how we handle your Personal Information, please contact us first and we will do our best to resolve it. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at www.ico.org.uk, or with your local data protection authority if you are based in the EEA.

DO NOT TRACK

Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.

CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the "Last updated" date above.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at customers@neous.co.uk, or by post at: Unit 1, 2-16 Bayford Street Unit 1, 2-16 Bayford Street, London,E8 3SE, England.

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