Free shipping to all orders

Delivery time:

• UK: 1–3 days, Next Day available
• USA: 1–2 days
• Europe: 1–4 days
• Australia: 5–7 days
• Rest of World: 2–3 days

Order before 2pm GMT for dispatch

Monday to Friday, excluding public holidays.

If for any reason you are not satisfied with your purchase you may return full-price items within 14 days, and sale items within 7 days of delivery.

For anything further please go to Returns page or contact us on customers@neous.co.uk

Every NEOUS shoe and bag is made to endure, backed by a 12-month guarantee and our lifetime repairs promise, made from durable materials and considered construction. Terms and conditions apply.

• All leather used in our products is REACH compliant.
• 72% of all leather used in our products is sourced from a Leather Working Group certified partner.
• Your purchase will be shipped in a Forest Stewardship Council certified box and a cotton bag which is certified by the Global Organic Textile Standard.
• Above all we stand for quality artisan products which will endure the life steps of our customers.
• With OneTreePlanted, a tree will be planted for every order.